Food Certification Business Support Advisor
Posting Date : 17 Mar 2025
Contract Type : Permanent
Level of experience : Junior
RINA is currently recruiting for a Food Certification Business Support Advisor to join its office in Valencia within the Mediterranean & Africa Certification Division.
Mission
A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.
Key Accountabilities
* Customer Data Management :
* Create and maintain accurate customer records in the database.
* Ensure that customer information is up-to-date and complete.
* Handle customer inquiries related to account information and updates.
* Offer Management :
* Collaborate with business development teams to insert offers in the internal system.
* Provide customers with complete and accurate offer documents.
* Contract and Customer Order Processing :
* Manage and update contracts, ensuring accuracy and completeness.
* Receive and process customer orders, ensuring accuracy and completeness.
* Coordinate with relevant departments to fulfill orders in a timely manner.
* Update customers on order status and expected delivery dates.
* Invoicing :
* Generate and issue invoices to customers based on sales orders or service agreements.
* Verify the accuracy of invoice details, including pricing and quantities.
* Handle invoice-related inquiries and discrepancies.
* Payment Processing :
* Monitor and track customer payments.
* Coordinate with the finance department to ensure timely and accurate payment processing.
* Address payment-related inquiries and issues.
* Timesheet Management :
* Remind technical staff to submit accurate and timely timesheets for each project.
* Ensure timesheets are completed in accordance with company policies and client requirements.
* Customer Communication :
* Communicate with customers to provide information about products, services, and order status.
* Respond to customer inquiries and resolve issues promptly and professionally.
* Send out communication regarding invoices, payment reminders, and other relevant updates.
* Problem Resolution :
* Identify and address customer concerns, working collaboratively with other departments as needed.
* Investigate and resolve billing discrepancies or disputes.
* Ensure a high level of customer satisfaction through effective problem resolution.
* Compliance and Documentation :
* Ensure compliance with company policies and procedures in customer interactions.
* Maintain accurate and organized records of customer communications, transactions, and invoices.
Education
High School Diploma / GED in Business Administration or Finance Management.
Qualifications
* Previous experience in business support, customer service, or a related field can be an advantage.
* Familiarity with RINA services is beneficial. Advisors should be willing to learn about the offerings to effectively assist commercial teams, operations, and customers.
* Basic computer skills are necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools.
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