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Telecommunications Administrator
Position Overview : The Telecommunications Administrator ensures high-quality service operations for Global Connectivity Services, tracking SLAs, SLOs, and KPIs. Responsibilities include 1st and 2nd level support, incident resolution, change management, problem-solving, documentation, and process improvements.
Daily rate : 250-300€ (monday to friday, 8-17h)
Location : remote
The role involves on-call duty and an extended work shift.
Key Responsibilities :
* Resolve incident tickets, execute changes, and provide 1st and 2nd level support (45%).
* Monitor services, propose improvements, execute patching, and support 1st level teams (30%).
* Maintain documentation, processes, and policies (10%).
* Collaborate with engineers, ensure security compliance (10%).
* Report KPIs, SLAs, and participate in incident management (5%).
Requirements :
* Education : Degree in IT (preferred), ITIL Foundation certification.
* Experience : 3+ years in Network / Network Security administration, strong network security and IT knowledge, experience with ticketing systems and customer interactions.
* Skills : ITIL v3, Cisco CCNA / CCDA (preferred), analytical mindset, team player, customer-oriented, strong documentation and communication skills.
* Language : Fluent English required.
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