The Challenge
We are seeking a seasoned professional with minimum 5+ years of customer-facing experience in managing accounts, Renewals Management and/or sales in the software industry. Your ability to elevate value selling and renewals management experience by operating seamlessly, building relationships and driving revenue growth will be critical for success. As a go-getter, you enjoy solving complex problems and thrive on collaborating across multiple teams to ensure the success of our customers. You also understand how to drive revenue growth as a consultative value seller.
Your Mission
* Strong command of a portfolio of customers and cultivate relationships with a focus on customer retention, revenue growth; ensure a consultative approach aligned with client needs
* Seamless collaboration with customer success, sales, and partners to identify and mitigate roadblocks, ensuring successful and on time execution of deals and contract renewals
* Navigating contract complexities with precision, addressing compliance issues for a seamless renewal rhythm while collaborating internally with stakeholders such as our legal team, Sales Ops, and others
* Identifying expansion opportunities for increased software platform utilization, ensuring clients find value in every interaction
* Managing customer sales (upsells and Cross-sell) within your portfolio of business
* Collecting and analyzing customer feedback, contributing to the growth and automation of the auto-renewal and standard renewal processes
* Listening to, and fully diagnosing, the client’s needs to propose solutions tailored to their requirements based on your knowledge of our product
* Managing portfolio through churn forecasting and execute reporting activity on a weekly basis with maximum accuracy
* Working effectively in a cross-functional manner with Business Development, Partner Channel, and Solutions Engineering to successfully land new logos and effectively close net new deals
* Utilizing knowledge of the business and market trends to incorporate strategic elements into both sales and renewal cycles, aligning with dynamic client needs
* Closely collaboration with Account Executives to identify and create opportunities on larger expansion and cross-sell revenue leads
* Detailed understanding of key competitors and their strategies to clearly differentiate OneTrust’s solutions in the marketplace
You Are
* Fluent in German
* 5+ years of customer-facing sales and/or Account Management and/or renewals management experience
* Passionate for understanding technology and customer success stories with deep knowledge of what characterizes consultative selling
* Process excellence within sales and renewals cycle with the ability to complete accurate forecasting and reporting
* Strong verbal and written communication skills
* Excellent interpersonal skills with the ability to collaborate across teams
* Strategic mindset with the ability to be proactive and solution-oriented
* Familiarity with Salesforce or similar CRM solutions, particularly in creating quotes in CPQ and leveraging forecast methodologies.
* Comfortable in a fast-paced & high-volume environment
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