Attention to all superheroes out there looking for attractive work opportunities! We are looking for a team player with a desire to work in a young and dynamic environment of tourism and hospitality!
Responsibilities:
* Customer Interaction : Interact with customers via phone and email to understand their booking requirements and preferences. Provide accurate and timely information about available options, pricing, and terms.
* Booking Management : Process bookings efficiently using booking systems or software, ensuring accuracy in details such as dates, boat types, amenities, and any special requests.
* Reservation Handling : Handle boat reservations, including confirming bookings, issuing booking confirmations, and processing payments or deposits as required.
* Sales Assistance : Assist customers in choosing the most suitable options based on their needs and budget, upselling additional services or amenities where appropriate.
* Product Knowledge : Maintain up-to-date knowledge of the products and services offered, including boat types, facilities, and promotional offers, to effectively communicate with customers and address their inquiries.
* Customer Service : Provide excellent customer service throughout the booking process, addressing any questions or concerns promptly and professionally. Handle customer inquiries, complaints, or special requests with care and efficiency.
Qualifications:
* Excellent communication and customer-oriented approach.
* Solution and result-driven person.
* Flexible, easygoing, and adaptable team player with a positive ‘can-do attitude’.
* Fluent in English + Russian or French
Benefits:
* 27 vacation days per year.
* Permanent contract.
* Home office-like working option (5 days per quarter).
* ESOP plan (share of the company profit) + quarterly bonus (depending on individual performance).
* 10% Discount for renting a boat.
* Referral bonus (300 euros).
* Coffee, tea, cookies, fruit & more at the office.
* Office in Plaza Urquinaona with amazing views!
* Working in an international and friendly environment - you never know, if English, German, Italian, or another language will be spoken.
* Team events!
* Dog-friendly office.
Please note that this position requires working on shifts. More details will be provided on the prescreening call.
Salary: 1900€ - 2500€ (base salary) + shift allowance + commissions from sales.
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