Proshop Attendant - Dependiente/a de Tienda de Golf in Marriott's Club Son Antem at Marriott Vacations Worldwide
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Responsibilities
* Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Policies and Procedures
* Follow company and department policies and procedures.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Protect the privacy and security of guests and coworkers.
* Maintain confidentiality of proprietary materials and information.
* Perform other reasonable job duties as requested by Supervisors.
Guest Relations
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Thank guests with genuine appreciation and provide a fond farewell.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Address guests' service needs in a professional, positive, and timely manner.
* Assist other employees to ensure proper coverage and prompt guest service.
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.
Communication
* Speak to guests and co-workers using clear, appropriate and professional language.
* Talk with and listen to other employees to effectively exchange information.
Working with Others
* Support all co-workers and treat them with dignity and respect.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.
* Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
* Comply with quality assurance expectations and standards.
Physical Tasks
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
* Stand, sit, or walk for an extended period of time or for an entire work shift.
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
* Notify manager/supervisor of any important issues as necessary.
* Transport clubs to/from guest vehicles and/or group buses.
* Distribute score cards and pencils to golfers.
* Setup and reset practice stations.
* Maintain lines of communication with golf shop to ensure efficiency of course operations and guest satisfaction.
Golf Shop
* Maintain cleanliness of golf-related areas (e.g., golf shop, hallways, locker rooms, common areas).
Golf Carts and Bags
* Assist golfers with carts and equipment.
* Clean, detail, restock golf carts after each use.
* Pick up and drop off guest golf bags at bag drop.
* Remove golf carts from storage area and stage for play.
* Provide directions to golfers to golf-related areas.
* Break down practice facility at the end of the day.
* Pick up balls from practice facility and wash them.
* Remove rental clubs for use by guests, and clean and store after use.
* Store, clean, tag, and organize guest clubs in bag room storage.
* Ensure the security of all golf equipment in storage.
* Document any golf cart damage and deficiency for mechanic's review.
CRITICAL COMPETENCIES
* Customer Service Orientation
* Interpersonal Skills
* Team Work
* Diversity Relations
Communications
* German basic
* Communication
Personal Attributes
* Positive Demeanor
* Presentation
* Safety Orientation
* Integrity
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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