**Position Summary**
The REV & Brand Standards specialist supports initiatives to enhance the EMEA REV Program and contribute to EMEA Brand standards & Guest Experience projects, which aim to improve day-to-day restaurant operations.
They will work closely with the Brand Standards Manager, the Head of Field Execution at RBI, and the RBI EMEA Technical account team.
Key Performance Indicators
* Successful implementation of new REV (Restaurant Excellent Visit) protocols
* Successful implementation of Operations initiatives
* Improvement in REV Overall Score & Sub-metrics
* Scoring accuracy of newly implemented REV questions
Relationships
* RBI - Operations Leads, Head of Field Execution, Brand Standards Manager, Head of Operations
* SAI / Intertek - RBI Key Account Manager, Auditors / Lead Auditors, Client Services Administrator, Director of Retail & Managed Accounts
Travel
The position requires ad-hoc travel to RBI markets in EMEA.
Essential Functions & Duties
REV Program - +/- 50%
* Assist in creating new protocols and procedures connected to the audit program
* Support the implementation of new protocols
* Monitor the execution of REV protocols
* Collaborate with Operations Leads to monitor compliance of mandatory RBI protocols (e.g. restaurant temp. closures)
* Analyse REV results to identify improvement areas and operations performance gaps
Brand Standards & Guest Experience
* Assist in developing and implementing OPS improvement initiatives
* Gather best practices from all EMEA brands and markets for specific projects and propose solutions for identified issues
* Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program
* Assist in creating Operations Policies, Procedures, Toolkits & Training Materials for any issues identified if required
* Support maintaining operations manuals for all brands
Qualifications
* Minimum of 5 or more years of restaurant management or auditor experience in the EMEA region globally
* Brand standard experience within an international QSR Brand
* Attention to detail
* Competent in MS Office (Outlook, PowerPoint, Excel)
* Good analytical skills
* Comfortable with critical thinking tasks, problem-solving investigations, and corrective action opportunities
* Good planning and organizational skills
* Previous experience with training restaurant teams
* Fluent in English is a must