What we offer:
1. Career Development
2. Competitive Compensation And Benefits
3. Pay Transparency
4. Global Opportunities
Tasks and Qualifications:
Tasks:
5. Collecting relevant data about customer processes to create opportunities and added value for the customer.
6. Building a long-term relationship with the customer where we convert a customer-supplier relationship into a partnership
7. Making quotations for minor repairs or smaller expansions or unplanned topics such as training/consultancy, etc
8. Taking the lead in situations where 3rd parties are involved and coordination from Dematic is required
9. Checking the customer's 'Open issue list' and ensuring proper transfer to customer service
10. Communication about lessons learned and new opportunities on the market
11. Informing the Customer Service department about the processes and pain points in the current market
12. Monitor NPS (client satisfaction).
Qualifications
13. Excellent communicator
14. Degree in engineering
15. Strong negotiator: contracts, terms & conditions, quotations
16. Experience in escalation management
17. Experience in customer relationship management
18. Experience within the intralogistics market is a big plus
19. Fluent in English and Spanish
We offer:
20. An open culture with colleagues who are passionate about technology.
21. An organization in which there is room for initiative and consultation.
22. Training and courses that contribute to your personal development.
23. The opportunity to broaden your horizons, literally and figuratively!
24. A competitive salary + bonus