Night Audit / Recepcionista de noche page is loaded
Night Audit / Recepcionista de noche
Apply locations Marriott's Club Son Antem time type Full time posted on Posted 2 Days Ago job requisition id JR79506
CRITICAL TASKS
ESSENTIAL JOB FUNCTIONS
* Handle guest check-in and check-outs efficiently and in a professional manner.
* Check and balance all reception postings and post room revenue every day.
* Balance and check food and beverage postings each day.
* Perform close of day in Opera System.
* Balance and reconcile telephone postings for the day.
* Perform back-up and system maintenance function as required.
* Prepare reports and reporting package for management and accounting.
* Complete the credit check report on a daily basis.
* Perform close of day in Micros System.
* Assuring always to print the back up reports before going off-line.
* Complete all duties listed on the night reception check list.
* Have knowledge of resort rates, packages, vouchers and discounts, as well as basic knowledge of Marsha reservation system.
* Adhere to all company policies and procedures.
* Report any unusual occurrences to the MOD, Front Desk Manager or Resort Manager.
* Handle any guest complaints in a professional and hospitable manner.
* Understand the resorts Fire and safety procedures.
* Ensure the cleanliness and neatness of the Front Desk and office.
* Maintain a high standard of personal hygiene and wear proper uniform at all times.
* Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation.
* Hand over any relevant information with the relevant departments or shifts, using the right ways of communication.
* Read the memo board, to keep updated on all current information.
* Always use the correct telephone etiquette.
* Process the points of the HGA program (Marriott Rewards) and sending the information over to London.
PHYSICAL JOB REQUIREMENTS
* Frequent bending, kneeling and stooping, lifting up to 15kg, climbing ladders and up to 5 floors of stairs.
* Good visual observation.
* Resistance to fatigue and night shifting.
* Calm and cool temper, excellent command of stress in cases of emergency.
* Walking and working outside of air controlled areas.
JOB QUALIFICATIONS
* 1 year of Front Office work experience.
* Good analytical and Numeric skills.
* Accounting knowledge.
* Fluent in English and German. Good command of spoken Spanish. Additional languages are a plus.
* Computer knowledge: MS Office, Outlook, Opera, Marsha, Guestware Software. Concierge Assistant Software is a plus.
MARGINAL JOB FUNCTIONS
* Perform other duties as required to meet the needs of the department or as instructed by Management.
OTHER
* Be punctual and wear the name tag and uniform at all times during working hours.
* Perform all tasks in a timely manner ensuring all deadlines are met.
* Perform other related tasks as assigned by management.
* Comply with MVCI policies and procedures.
* Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
* Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
* Maintain a working knowledge of all MVW product lines.
* Maintain computer systems knowledge (MS Office, e-mail etc).
* Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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