Title: Procure-to-Pay (P2P) Global Transformation Program Manager
Location: Madrid, Hybrid
Reporting to: SVP Finance Transformation
About Swissport
We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.
In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.
Job Summary
The Procure-to-Pay Transformation Program Manager is responsible for driving the global implementation, governance and improvement of Procure-to-Pay (P2P) processes across the organization. He/she must collaborate with functional departments (Procurement, Finance, IT) and the business on global, regional and country level to roll-out standard Procure-to-Pay processes & a platform. And he/she is responsible to drive continuous process improvement, ensuring all internal and external regulations are met, while capable of delivering excellent value to the business in line with agreed operating targets.
Job Responsibilities
Manage the global implementation of standardized best in class Procure-to-Pay processes with an enabling technology platform
Lead the global roll-out program (end-2-end) for the standard Procure-to-Pay platform solution
Enable change and adoption of new processes and compliance to new standards
Ensure constant alignment with the wider IT application landscape (like SAP) and IT stakeholders
Act as expert and focal point for the development and enhancement of the Procure-to-Pay platform solution and provide support to super-users / stakeholders in the countries
Guide the Procure-2-Pay operational team in the Swissport Business Services Organization on process execution and excellence
Safeguard alignment with initiatives in Vendor Risk Management, Sourcing and Contract Management driven by the Strategic Procurement team to achieve common objectives
Design and implement end-to-end process performance indicators and drive regular performance reviews to identify & prioritize optimization potentials
Identify, plan & implement process optimization and continuous improvement initiatives
Translate process change requirements & improvements into IT requirements
Support the creation or change of policies, guidelines, procedures and work instructions
Collaborate with different departments from Procurement, Finance, IT and the business to ensure objectives are achieved
Qualifications and Competencies
University Degree in Business Administration, Finance, Procurement / Supply Chain Management or related field
Deep understanding of Procure-to-Pay processes
Experience in successfully leading and managing projects
Experience of working with and/or rolling out a Procure-to-Pay solution (with preference of Zycus or similar vendors)
Experience in BPO/Shared Services
Experience in process ownership, operational excellence and external compliance requirements for Procure-to-Pay
Experience with SAP is a plus
Strong conceptual and analytical skills in the optimization of processes
Excellent learning agility and speed, constantly challenging status-quo and looking for best in class solutions/innovations
Demonstrable ability to work with key stakeholders in multiple countries and at various levels to get buy-in and commitment
Hands-on person with drive, persistence and can-do-attitude working with limited resources
Excellent communication skills, able to clearly articulate position with clarity at all levels of a complex organization
High energy, high motivation
High proficiency in spoken and written English as the corporate language