Financial Aid Technical Support Specialist
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
Please see Special Instructions for more details.
Required Application Materials: All applicants are required to submit:
1. A completed online District application form (go to https://jobs.smccd.edu to complete the application and to apply for this position).
2. A resume that details all relevant education, training, and other work experience.
3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.
Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.
Position Information:
Posting Number: 20141949S
Position Title: Financial Aid Technical Support Specialist
Percentage of Full Time: 100%
FLSA: Non-Exempt (accrues overtime)
Min Salary: $95,208 (annual)
Max Salary: $121,716 (annual)
Position Type: Classified Positions
The Position
The Financial Aid Technical Support Specialist performs complex technical work related to analyzing and resolving problems with the Financial Aid systems as they occur and plays a key role in the testing documentation, and training of business processes related to Financial Aid. The Financial Aid Technical Support Specialist must possess a combination of functional and technical expertise and, under the supervision and direction of the Financial Aid Director, will assist ITS staff with research, analysis, and communication of policies and regulations and their impact on the District’s enterprise software (Banner) and other systems configuration.
Duties and Responsibilities
* Maintains currency with Federal and State regulations that may have an effect on financial aid processing.
* Completes necessary research and analysis to communicate with ITS and other staff configuration requirements needed for compliance with policies and regulations.
* Participates in community outreach activities to promote financial aid and enrollment services.
* Leads the effort to prepare training documentation and to train other staff on policies and procedures.
* Generates various reports and letters and coordinates automation with ITS.
* Works closely with ITS staff in configuring and testing the annual new year roll setup, Banner upgrades, and related system changes.
* Exchanges financial aid and enrollment services policy and procedural information with students, parents, staff, and other stakeholders.
* Serves as a technical resource for the College and District regarding financial aid and various student-related services.
* Makes presentations to small and large groups regarding available loans and grants, eligibility criteria, programs and services offered.
* Conducts detailed data assessments in order to select appropriate loans, grants, and other programs for students based on eligibility and need.
* Meets with students to assess their financial aid eligibility and projected financial and enrollment service needs.
Minimum Qualifications
* Associate’s degree or the equivalent in business administration, accounting, or a closely related field OR an equivalent combination of education and experience.
* Three years of experience in a financial aid office with a strong background in computer solutions.
* A strong understanding of the Banner Enterprise System.
* Ability to navigate and work with multiple secure federal systems and websites.
* Ability to manage compliance issues for federal, state, and District procedures and regulations.
* Demonstrated cultural competence, sensitivity to and understanding of diverse backgrounds.
* Demonstrated skill in oral and written communication, including public speaking.
* Experience leading the work of others.
Knowledge, Skills and Abilities
* Knowledge of Federal, State, District, and institutional financial aid policies.
* Knowledge of procedures for processing corrections for various Federal and State programs.
* Skill in respectful, tactful and sensitive interaction with diverse individuals.
* Proficiency in the use of computer systems and a variety of software.
Physical Requirements
This position requires attention to detail; logical/linear thinking; good memory, data analysis and synthesis; adaptability; flexibility; patience, and tact in order to perform the essential functions.
Benefits
Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums and pays all of the monthly dental and vision plan premiums for employees and eligible dependents.
Open Date
Open Date 02/05/2025
Close Date
Open Until Filled Yes
EEO Statement
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.
#J-18808-Ljbffr