BRS RELOCATION SERVICES, leading destination Service Company based in Spain is seeking for a Relocation Coordinator for its Barcelona headquarter:
Responsibilities
* Account management: ensuring clients’ policies are followed (responsible for different customer accounts)
* Briefing and liaising with counselors, third party clients, HR departments and other suppliers as necessary
* Establishing the services and deadlines in accordance with the client framework contract
* Resolving answer queries, provide occasional assistance, follow up on the work performed, deadlines, service costs, kpi, etc.
* Coordinating the necessary flow of information between the parties involved.
* Handle data entry into multiple systems
* Status Update and follow-up
* Quality management
* Produce weekly report on evaluation statistics and respond to any customer issues or complaints by liaising with the company management
* Report directly to the Company' Managing Director.
Skills and Experience Required:
* High School Diploma or equivalent.
* It is essential that the person has executed the role of account manager in a service company, preferably in the Relocation industry.
* Client focused, enthusiastic and ability to handle stress
* Solution-oriented, reliability and strong organizational skills
* Interest in dealing with different cultures
* Facility for interpersonal relationships in premium customer environments
* Open mind and personal experiences related to the insertion in another country.
* Passionate about providing excellent customer service
* Fluency in Spanish and English. Another language is desirable but not essential
* Two or more years experience in a customer centric business environment with administrative responsibility and with a strong attention to detail.
* Proficiency in Microsoft Office: Word, Excel, Outlook and Powerpoint.
* Creative problem solving skills.
* Excellent and strong communication skills, verbal and written.
* Ability to multi task, prioritize and be flexible with changing business needs in a team environment.