Company Description
Our Mission is to be the cybersecurity partner of choice, protecting our digital way of life. We have a vision of a world where each day is safer and more secure than the one before.
We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Job Description
Your Career as part of the Cortex organization, Xpanse protects the world's most important organizations by discovering risks on the Internet no one else can find.
Technical Customer Success is the core of post-sales Xpanse subject matter expertise. We work with customers to guide the product-based customer journey to unlock value, build out their Attack Surface Management programs, and help them make the most out of their Xpanse purchase.
Key Responsibilities
* Guide medium-to-large enterprise customers through the Xpanse technical journey
* Develop product and category expertise to educate our customers on operationalising the Xpanse platform, including around industry best practices for platform capabilities
* Create and execute technical implementation plans, from start to finish; this includes onboarding, engagement training, check-ins, technical guidance, and security analysis
* Write and disseminate engagement progress reports to customers and internally at Xpanse
* Brief customer senior leadership to demonstrate Xpanse's positive impact on customer business objectives, highlight security issues, and make security recommendations
Qualifications
* You have professional experience in customer success, account management, solutions architecture, consulting, or relationship management (preferably at an enterprise technology company, SaaS is a plus)
* You are comfortable with Python, APIs development, and/or networking
* You are a strong communicator who can effectively explain complex technical concepts to both technical and non-technical audiences
* You are intellectually curious and quick to learn new technical topics
* Bachelors degree in a related field or equivalent military experience required
Additional Information
The Team Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products.
Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.