Operations Department InternshipHikvision is the world's largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full-line of innovative CCTV and video surveillance products. The product line ranges from cameras and DVRs to video management software. Since its establishment in 2001, Hikvision has quickly achieved a leading worldwide market position in the security industry.Hikvision possesses the world's largest R&D team and state-of-art manufacturing facilities; both allow Hikvision’s customers the benefit of world-class products that are designed with cutting-edge technology.Hikvision is searching for an Operations Specialist internship with University (Logistic area) Madrid.Mandatory: Have the possibility to do an internship with university at least 6 mothns. Spanish native or Advance, Chinese and English advanceResponsibility:- Responsible for the PO register and process follow up.- Responsible for customer consult and solve dispute.- Process management, e.G. rebate, credit, special price, product, etc.- Cooperate with other department for optimize internal process and improve customer satisfaction.- Other events requested by manager.The key attributes expected from Operations Spacialist:- Deep understanding of the market- Great business sense- Great communication skills- A positive attitude- Great negotiation skills- Initiative, Honesty and IntegrityB2B E-commerce Platform and Marketing Alignment:- Optimize marketing strategies using sales data analysis.- Coordinate with marketing teams to align sales operations with promotional activities.- Incorporate CRM feedback into marketing initiatives for enhanced customer satisfaction.CRM & Inquiry Management:- Maintain client profiles accurately on CRM platforms.- Address inquiries promptly to provide excellent customer service.Business Performance Analysis:- Analyze quarterly sales data to evaluate performance metrics and identify improvement areas. Compile and analyze data using tools like VLOOKUP and Pivot Tables. Utilize sales data analysis to compile reports and develop management strategies. Track and communicate key performance indicators to drive strategic planning.- Provide insights and recommendations based on data analysis for informed decision-making. Communicate findings effectively to stakeholders to drive actionable strategies.Order and Logistics Management：- Monitor daily orders, shipments, and ensure timely delivery.- Handle returns, repairs, and address customer concerns promptly.Channel Process Support:- Support post-sales communication with distributors to enhance efficiency.- Gather feedback from distributors to improve customer satisfaction.Cross-Functional Collaboration:- Collaborate with various teams to support sales operations and align with company goals.- Assist overseas sales managers in customer communication and synchronization with headquarters.Credit Management:- Assess customer credit risk and maintain credit accounts for financial stability.- Coordinate credit limit requests and approvals to manage sales risk effectively.Order Management and Communication:- Ensure prompt order processing, shipment monitoring, and customer service.- Coordinate with warehouse for damaged goods handling and replacement.