About Us
Mandarin Oriental Hotel Group is a renowned owner and operator of prestigious hotels and resorts, with 41 properties in 25 countries.
Our flagship property, Mandarin Oriental Ritz, Madrid, is a luxurious hotel located in the heart of the city. This stunning hotel boasts 100 rooms, 53 suites, and five restaurants and bars overseen by one of Spain's most celebrated chefs.
Job Summary
We are seeking a skilled waiter/waitress to join our team at Jardin del Ritz, a unique venue offering fine dining al fresco during the spring and summer months.
Responsibilities
* Understand the outlet concept and food and beverage offerings, able to explain them to guests.
* Maintain mise en place, completing tasks shift to shift and during service to provide efficient service.
* Operate the point of sales system to process orders.
* Upsell services and products to guests, enhancing service and generating revenue.
* Perform tasks relating to billing and cashiering according to hotel standards.
* Conserve equipment and utensils, carrying out assigned side duties.
* Assist in stocking supplies and arranging them accordingly.
* Create WOW moments to surprise and delight guests.
Requirements
* National Diploma in Hospitality/Hotel/Business Management or higher degree preferred.
* Experience as server in high-volume restaurant with highest levels of service preferred.
* A minimum of 1 year experience working as server in Michelin Star restaurant or Five Star Hotel required.
* Ability to understand guest needs and deliver superior customer service.
* Basic computer skills including MS Office preferred.
* Good command of Spanish and English, knowledge of other languages required.