Location: Madrid or South of Spain Field Service Engineer GC, GCMS, HPLC, LSMS Responsibilities: Responsible to deliver all Service activities (which might include: Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines etc..) on GC, GCMS, HPLC, LSMS, Proteomica products for achieving: Satisfied customer becoming loyal customers Highest first time fix rates / lowest mean time to repair Lowest repeated call rates Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices. Performs all Service Activities in line with internal rules and customer regulations. Assure responsive telephone support and diagnostic as well as on site Services to exceed the customers expectations and making them successful by using TMO instruments. Actively promote our contract products. Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance. Manage the companys assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc. Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling. Report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.). Assure alignment of all activities at the customer site with the rest of TMO and inform other parts of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation). Minimum Requirements/Qualifications: Strong problem solving skills and PC skills. Good verbal and written communication skills, ability to work across all levels, functions, and regions. Demonstrated organizational skills with the ability to handle multiple tasks with different priorities. Excellent inter personal, self motivational, and negotiating skills. Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required. Good English skills, both verbal and written. Non Negotiable Hiring Criteria: Driving License. Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required. Good English skills, both verbal and written. Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences rese