Member Club Coordinator
We are seeking an experienced and dynamic Member Club Coordinator to oversee the day-to-day operations and member experience of our exclusive private club.
About the Role
The ideal candidate will bring exceptional hospitality skills, a strong background in luxury membership services, and an in-depth understanding of client relationship management.
Key Responsibilities:
* Manage the overall experience for club members, ensuring top-tier service and personalized attention.
* Develop and implement strategies to enhance member engagement, retention, and satisfaction.
* Oversee all communication with members, including invitations, updates, and special event promotions.
* Coordinate exclusive member events, private dining experiences, and networking opportunities.
* Maintain and update the membership database, ensuring accuracy and confidentiality.
* Act as the primary point of contact for members, addressing inquiries and requests with discretion and efficiency.
* Work closely with the F&B and operations teams to deliver seamless experiences aligned with the club's standards.
* Monitor and analyze member feedback, proposing improvements to enhance the club's offering.
* Ensure compliance with company policies and local regulations regarding membership management.
Requirements
* Proven experience (minimum 3-5 years) in a similar role within a luxury private club, high-end hospitality, or exclusive membership-based establishment.
* Strong knowledge of high-end F&B operations and luxury hospitality standards.
* Excellent interpersonal and communication skills, with the ability to build lasting relationships.
* Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
* Fluency in English and Spanish is a must (additional languages are a plus).
* Proficiency in CRM systems and membership management tools.
* A refined and professional demeanor with a customer-first approach.
* Flexibility to work evenings, weekends, and special events as required.
About Us
* An opportunity to be part of a globally recognized, high-end restaurant group.
* A dynamic and upscale work environment with a strong focus on excellence.
* Career growth opportunities within an expanding international hospitality group.