Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions? Are you action-oriented and enjoy working in a fast-paced environment?
Then this role is for you!
We have an exciting opportunity as a Customer Experience Partner at Maersk.
At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible.
We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you’ll be surprised at the difference we can make in the world together.
We offer
* An exciting opportunity to work at Maersk, the world’s largest container shipping company collaborating in an international challenging business environment characterized by high pace and diversity.
* An exciting opportunity to contribute to the growth and success of the business as a major player in the global market.
* You will gain industry knowledge, international working experience, and better communication skills relevant to customer service.
* Great opportunity for an individual who thrives in a fast-paced, performance-driven environment.
Key responsibilities
* Manage and monitor the end-to-end shipment process.
* Coordinate with various stakeholders in shipment process handling.
* Provide value to customers through effective business solutions by having good business knowledge and process understanding.
* Resolve queries with shippers, customers, key account managers, and other stakeholders in a timely manner.
* Maintain a customer-centric approach to help avoid errors and take preventive measures.
* Prepare and submit all documents accurately and on time, keeping stakeholders informed of the status.
* Responsible for cross-selling/up-selling and customer retention.
* Adhere to processes, Standard Operating Procedures (SOPs), and Internal Operating Procedures (IOPs) during daily operations.
* Execute reports or other tasks assigned by the Team Leader/Manager.
We are looking for
* 3 - 5 years of experience in logistics and/or customer care.
* Excellent communication skills and the ability to confidently coordinate with stakeholders and build relationships.
* Passion for driving closures and a high-level customer service orientation.
* Comfortable dealing with ambiguity and strong results orientation.
* Well-organized under pressure.
* Team player – works together with others to achieve results and fosters teamwork.
* Good understanding of operational processes.
* Conveys a sense of urgency and drives issues to closure, persists despite obstacles.
* Positive and proactive attitude.
* Good command of both oral and written English; French and Portuguese are a plus.
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