Food Certification Business Support Advisor
Posting Date : 17 Mar 2025
Contract Type : Permanent
Level of experience : Junior
RINA is currently recruiting for a Food Certification Business Support Advisor to join its office in Valencia within the Mediterranean & Africa Certification Division.
Mission
A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.
Key Accountabilities
1. Customer Data Management :
o Create and maintain accurate customer records in the database.
o Ensure that customer information is up-to-date and complete.
o Handle customer inquiries related to account information and updates.
2. Offer Management :
o Collaborate with business development teams to insert offers in the internal system.
o Provide customers with complete and accurate offer documents.
3. Contract and Customer Order Processing :
o Manage and update contracts, ensuring accuracy and completeness.
o Receive and process customer orders, ensuring accuracy and completeness.
o Coordinate with relevant departments to fulfill orders in a timely manner.
o Update customers on order status and expected delivery dates.
4. Invoicing :
o Generate and issue invoices to customers based on sales orders or service agreements.
o Verify the accuracy of invoice details, including pricing and quantities.
o Handle invoice-related inquiries and discrepancies.
5. Payment Processing :
o Monitor and track customer payments.
o Coordinate with the finance department to ensure timely and accurate payment processing.
o Address payment-related inquiries and issues.
6. Timesheet Management :
o Remind technical staff to submit accurate and timely timesheets for each project.
o Ensure timesheets are completed in accordance with company policies and client requirements.
7. Customer Communication :
o Communicate with customers to provide information about products, services, and order status.
o Respond to customer inquiries and resolve issues promptly and professionally.
o Send out communication regarding invoices, payment reminders, and other relevant updates.
8. Problem Resolution :
o Identify and address customer concerns, working collaboratively with other departments as needed.
o Investigate and resolve billing discrepancies or disputes.
o Ensure a high level of customer satisfaction through effective problem resolution.
9. Compliance and Documentation :
o Ensure compliance with company policies and procedures in customer interactions.
o Maintain accurate and organized records of customer communications, transactions, and invoices.
Education
High School Diploma / GED in Business Administration or Finance Management.
Qualifications
* Previous experience in business support, customer service, or a related field can be an advantage.
* Familiarity with RINA services is beneficial. Advisors should be willing to learn about the offerings to effectively assist commercial teams, operations, and customers.
* Basic computer skills are necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools.
* Fluent in Spanish and English.
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