Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a German-speaking customer-facing Account Manager to execute the engagement and drive partner hand-off, provide initial face/voice to the customer, and drive sales.
Position: Account Manager
Location: Malaga, Spain
Employment type: Full-time, on-site
Remuneration: Base salary + performance bonus.
DUTIES AND RESPONSIBILITIES:
* Be the first and main contact point for Cloud technology customers - small and medium businesses
* Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to, and manage customers
* Contact 200 leads and create 30 opportunities per month; maintain high daily activity, minimum ~60-90 activities/day
* Determine customers' needs and identify opportunities, deliver a strong first impression, and set the foundation for long-term customer relationships by delivering a world-class customer engagement experience
* Quarterback sales from lead to purchase, leading the sales strategy, maximizing up-sell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers
* Turn prospects and qualified leads into opportunities and revenue pipeline by applying relevant criteria, e.g., BANT (budget, authority, need, and timeline)
* Forecast sales, pipeline, and usage of the products and solutions in scope
* Collect feedback from customers and articulate it back to the business: "Voice of customer."
REQUIREMENTS:
* Intermediate or fluent English (verbal and written), fluent or native German (verbal and written)
* 2+ years of sales experience with a proven track record of success is required
* Minimum 1 year of IT industry experience required and general knowledge of the IT industry
* High school diploma required; a BA/4-year degree would be an advantage
* Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs
* Experience working with or selling Azure, Office 365, Dynamics 365, or similar solutions would be an advantage
* Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps would be an advantage
* Ability to work independently – drives own personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvement
* Strong interpersonal skills, excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video, and presentations
* Achievement- and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration
* Solid time management skills
* Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc
* Passion for cloud technologies and changing the world.
BENEFITS:
* Attractive remuneration with capped sales bonuses
* Working with a big name in the Cloud industry and gaining specialization in it
* Work from Monday to Friday from 9 AM - 5:30 PM
* Sponsored meals
* International team
* Stimulating environment
* Many opportunities for growth within the company.