Job Description
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services.
We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.
Main Responsibilities:
* Develop and maintain good and effective relationships with clients to optimize further service opportunities.
* Assess mechanical problems.
* Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
* Ensure that equipment is installed successfully and on schedule.
* Check equipment prior to start-up and assess start-up performance.
* Work side-by-side with our customer's personnel, and lead work crews as required.
* Monitor the maintenance and performance of Flowserve equipment.
* Collaborate with Flowserve Sales Engineers to ensure a coordinated approach to serving our customers.
* Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
* Communicate by word and actions Flowserve's values for ethics, safety, and quality.
Requirements:
* Experience of minimum 8 to 10 years in a similar service-oriented environment for rotating equipment.
* Solid practical and theoretical technical knowledge of rotating equipment.
* Solid understanding of vibrations and ability to perform some measurements on site.
* Deep knowledge to read electrical controls & instrumentation diagrams.
* Commitment and drive for Customer Responsiveness and support.
* Ready to work on call-out duty when required.
* Travel required around 90%.
* Must be a self-starter with good follow-through, capable of working independently with little supervision.
* Able to explain mechanical problems, and articulate the thinking behind recommendations.
* Fluent in Spanish and English language.
* Skilled at writing clear, concise emails with a professional tone.
* Must be able to travel 90% of the time.
* Able to remain calm and even-tempered in the face of challenges, demands, and deadlines.
* Knowledgeable about the industrial applications and operations of pumps.
Specific Competencies:
* Responsive to customer's needs
* Excellent organizational skills
* Excellent interpersonal skills
* Flexible, accurate, motivated, able to work independently.
* Capable of handling stressful situations when meeting deadlines.
* Embrace a Continuous Improvement environment and principles