Company Overview:
Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe.
At Isotrol, we are creating SaaS solutions with cutting-edge technology to adapt to all companies in the sector. Our work is deeply connected to creating a more sustainable world, and our team members are our most valuable asset. We’re a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil, and Chile) delivering expert knowledge, passion, and commitment to support our clients.
The Role:
We are looking for 1st level support and operation for SCADA systems and control centers for renewable energy generation assets.
Your Key Responsibilities:
1. Detection and resolution of incidents in the operation of SCADAS control and monitoring systems.
2. Reporting anomalies and possible solutions to the appropriate parties, either to the client or to N2 support if unable to resolve.
3. Incident management on the ticketing platform.
4. Anomaly resolution follow-up.
5. Work under supervision in a team of operators, performing continuous 8-hour shifts, rotating between morning, afternoon, and night shifts, covering 24/7 service.
Your Skills and Experience:
1. 6 months to 1 year of technical support/operator experience.
2. Professional training or university studies related to engineering or computer science.
3. Fluent level of spoken and written English (minimum B2 - Upper Intermediate).
4. Basic knowledge of networks, databases, and programming.
We are committed to building a culturally diverse workforce and encourage applications from underrepresented groups. We welcome applications from all individuals, regardless of their background.
If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.
Seniority Level:
Associate
Employment Type:
Full-time
Job Function:
Engineering and Information Technology
Industries:
IT Services and IT Consulting
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