Job Descriptions:
* Provide outstanding services and ensure customer satisfaction.
* Address customer concerns and complaints promptly and professionally.
* Respond to customer needs and requests in a timely manner.
* Answer phone switchboards, transfer calls, and take messages.
* Manage incoming and outgoing mails and faxes.
* Post charges to customers and handle card and cash transactions.
* Plan and assign workloads for front office associates.
* Supervise associates in their assigned job duties.
* Prepare operational and financial records for Manager to review.
* Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
* Assist in hiring and training associates in front office duties.
* Evaluate the performance of associates and provide appropriate feedback.
* Ensure associates follow company policies and operational procedures.
* Schedule regular meetings to discuss issues and updates.
* Educate associates on safety, emergency, and security procedures.
Qualifications:
* Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer knowledge and experience in MS Office programs.
* Minimum 2 to 3 years work experience as Front Office Associate / Front Office Cashier in a hotel.
* A positive attitude and excellent communication skills. Experience in motivating and leading a winning team. Ability to remain calm whilst under pressure.
Job Type: Full-time
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