About us
Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM/BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.
About the team
We're building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers.
This new CX Strategy Consulting team will be responsible for deeply understanding the clients' needs and then crafting a holistic, end to end, tech and AI enabled CX solution to ensure our clients are able to deliver best-in-class customer experiences.
You'll be working in a cross-functional team with CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to build custom CX solutions for our clients, and internally you will be championing Atento’s shift from call center solutions to a tech driven holistic CX solutions provider.
About the job
As a Senior/Lead CX Architecture Consultant, you will assist in the development and implementation of technology solutions that enhance customer experiences. You will gain hands-on experience in system architecture, integrations, and platform evaluations while supporting senior architects and IT teams in delivering seamless digital solutions.
Key Responsibilities
* Technical Support: Assist in documenting system architectures and identifying integration requirements.
* Platform Research: Conduct research on CX technologies, CRM solutions, and automation tools.
* Implementation Assistance: Support the deployment and testing of CX systems, ensuring alignment with technical requirements.
* Data & API Integrations: Help configure middleware and support API integration efforts.
* Cross-Team Collaboration: Work closely with architects, consultants, and IT teams to gain experience in CX technology solutions.
You're likely a good fit if you have
* Basic knowledge of CX platforms, CRM systems, and cloud solutions
* Understanding of API integrations and system architectures
* Strong analytical and troubleshooting skills
* Good communication and eagerness to learn from senior team members
* Some exposure to client-facing interactions and technology implementation
* Fluent in English and Spanish
What we offer
* Exciting opportunity to build the latest tech solutions for the biggest companies in the world
* Permanent Contract
* Full time job with hybrid model
* Flexible schedule
* Attractive Salary
* Career Opportunities
If you are motivated by the challenge and want to be part of a team with impact, we are waiting for you!
At Atento you find more than what you are looking for!