TRG Technical Team Manager 2 Location: Spain VITORIA GAST | Job ID: 210776 | Contract type: Fixed Term Contract | Business Unit: Others The TRG Team in Spain is looking for a Technical Team Manager to support the TRG Management Team. Key Responsibilities: People Management: Seek input from Service Management or Local Management (TL or ODM) for account/site specific objectives and set accordingly through the 121s within the internal tools. Take responsibility for ensuring Employee awards are presented to directly line managed staff by the most appropriate person in the most appropriate way. Carry out yearly objective reviews for directly line managed staff (i.e. technicians, engineers). (Matrix managed) Carry out 121s for all directly line managed staff as and when required. Arrange training and development for engineers related to technology and individual development needs, by setting personal development plans. Support Local Management and SM with day to day direction and management of technicians/engineers, task managing as appropriate. Maintain skills matrix alongside with EE Team. Coach TRG technicians and engineers under ES control, acting as a role model and mentoring where appropriate. Managing Disciplinary and Grievance Process, taking input from ES management where ongoing attempts to improve performance has not had the desired impact. Create and cascade account/site specific objectives directly to technicians and engineers. Manage all aspects of technician and engineer recruitment, raising vacancies, carrying out interviews and making offers alongside with the Talent Team. Arrange security clearance and access management for all engineers. Manage all aspects of absence management i.e. holiday bookings, return to work interviews etc. Ensure that each Team/operation has a robust induction process for new engineers introduced. Set broad expectations of quality levels this may be factored into the objectives. Manage poor performance/quality and objectives not reached. If repeated involve TRG for support. Service / Operational Delivery: Implementation of Computacenter policies and procedures. Absence management. Holiday booking and management of backfill where appropriate. Training and exam bookings. Carry out internal customer satisfaction survey regarding the service delivered by TRG. Maintain a high level of internal customer satisfaction. Management of Customer Satisfaction issues relating to services delivered by Event Services, as per the agreed process. Chair Service Review Meetings to discuss: o Technicians/Engineers performance o Future/Current skillset requirements o Resource forecasts o Billing o MOS metrics associated to individual technicians/engineers o Technician/Engineer compliments & complaints Apply TRG MOS to manage availability, utilisation and cross charge efficiency. Delivering internal service improvements and cost saving initiatives. Forecasting resource leve