IT Support Specialist Ibérica - Sevilla
ICT
* IT Services
* Full-time
* Spain, Spain
Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.
Your Tasks
* Coordinate the IT service desk in Spain, handle technical inquiries and incidents, process and resolve them in the following areas: Desktops, workstations, laptops, Windows operating systems, including applications like M365, Printers, scanners, VoIP devices, Mobile devices such as smartphones and tablets
* Forward tickets to specialized departments if necessary
* Ensure data maintenance in the service and ticketing system (ICT assets, inventory, tickets)
* Manage user access, report IT security incidents, and support the IT security team on local compliance issues
* Maintain and update knowledge bases, document resolutions, gather user feedback, and help improve IT support processes
* Prepare and/or review decision-making documents for the Spain office
With this you convince us
* A background in IT-related studies, supported by relevant certifications, for example certifications in Windows OS or similar systems are highly desirable
* Basic networking knowledge, strong troubleshooting skills for hardware/software, and at least 3 years of relevant experience with employer verification
* Fluent language skills in English and Spanish is a must
* Strong communication and teamwork skill as well as diplomatic, well-organized, stress-resistant, and reliable personality
* Ability to prioritize tasks and effectively communicate with suppliers and contractors when required
* Please submit your application for this position in English
What we offer
* A committed, international team and unique projects
* Support for training and opportunities for personal and professional development
* The opportunity to be part of something significant: contribute to the development of a new facility in Sevilla and play a key role in shaping its future success
* Opportunities for career advancement within Pilatus Ibérica and the broader Pilatus network
Become part of the Pilatus family
* We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
* For impressions: Check Instagram «pilatusaircraft»