Multinational Company (Automotive Sector)
Position: Technical Business Analyst (Experience with Miles or similar platforms is valuable)
The Tech Support Business Analyst will provide hands-on development and configuration skills with the Sofico Miles system or similar systems.
Responsibilities:
1. Support to Multiple European Countries
2. Triage incidents and defects
3. Solve incidents and fix defects
4. Implement system changes - Small to Medium, consulting on Large
5. Become a EU expert for configuration and functional capabilities of Sofico Miles or similar software including:
1. Formula writing
2. Scheduling
3. Workflow
4. Functional configuration
5. Log interpretation
6. User administration
7. Data query, extraction, and upload
8. Reporting
1. Provide 2nd level application support for functional and technical questions.
2. Ensure and maintain system standardization across all countries.
3. Engage with IT vendor to prioritize and follow up incidents and change requests through to timely resolution.
4. Continuously improve upon the business experience and identify solutions to improve efficiencies.
Interesting professional opportunity
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