Business Analyst (BA) required for an innovative service provider client with an office in Europe’s sunshine city, Malaga. The role involves supporting the client’s project team by evaluating business processes, defining requirements, and delivering innovative solutions for improved customer experience, operational efficiency, and independent work efficiency. Projects will include system implementation, system integration, system upgrades, business analytics and reporting, process improvement and process reengineering.
The Business Analyst role is project-based specific to the implementation of the Deskpro Help Desk management system, supporting tools, integration, reporting and analytics but could develop to other areas and projects.
Please note – You must be proficient in English written and spoken (B-2 Level or higher)
What's on offer to you?
Flexible working hours and work from home 2 days per week
* 38 days holiday in total
* Paid parking in Malaga
* Food vouchers
* Career enhancing opportunity with an international organisation
What You Will Be Doing
* Facilitate sessions with stakeholders, contributors and subject matter experts to:
* Analyse business systems and user needs.
* Capture requirements and specifics of project requests
* Provide insights and offer recommendations for process improvements,
* Develop actionable plans to implement and measure these improvements.
* Support the project management process to communicate actionable items and system changes to deploy the captured requirements
* Collaborate with internal teams to ensure alignment, consistency, and delivery on strategic objectives.
* Quality Assurance and testing of deliverables
* Assist in the development of a change management plans
* Facilitate the definition and documentation of Standard Operating Procedures (SOPs)
* Prepare training materials and provide training to end-users
* Identify and communicate potential risks and opportunities in relation to business operations
* Assist in the development of project management and business analysis standards
* Maintenance of system and user documentation
* Vendor communication
* Support the end user and IT support teams to investigate and solve reported issues related to assigned projects
What You Will Need to Succeed in This Role
Ability to solve problems creatively
Ability to work collaboratively and independently
Proficient in organizing and prioritizing work while meeting deadlines
Working knowledge of relevant business management principles
Excellent attention to detail
Knowledge of Power BI or Tableau
Ability to turn complex concepts into simple language
Excellent verbal and written communication skills
Proficient in English written and spoken (B-2 Level or higher)
Degree in Business Studies, Business Administration, Computer Science or a similar field and relevant experience
Previous experience implementing new systems
Business Analyst | Malaga | Finance| Power BI | Tableau | Hybrid
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