Senior Key Account Manager, DSP Spain, MadridClient:
Amazon
Location:
Madrid, Spain
Job Category:
Other
EU Work Permit Required:
Yes
Job Reference:
21893558425144524832460
Job Views:
4
Posted:
16.02.2025
Expiry Date:
02.04.2025
Job Description:
Our last-mile delivery partners are crucial to our service, and we work closely with them to ensure deliveries large and small get to where they need to be. As a Third Party Logistics Manager, you’ll ensure we have the best relationship possible with our partners. You’ll build connections, help them implement processes for efficient delivery, and resolve any issues they experience, all with the aim of creating a long-lasting partnership.
Key Responsibilities:
* Developing the relationship between Amazon and our Delivery Service Partners (DSP sentiment improvements) and acting as the key account manager for our DSPs.
* Coaching business owners to run compliant, safe, and high-performing companies.
* Guiding owners in scaling their business and managing operational issues, ensuring they have resources to ramp-up operations and prepare for peak periods.
* Identifying workflow inefficiencies and implementing operational improvements at the network level to enhance the individual DSP owner experience.
* Aligning communication to DSP business owners in collaboration with other stakeholders within Amazon.
* Conducting deep dives to identify opportunities for customer metric improvement.
* Championing the consistent application of Last Mile processes within Delivery Stations.
* Partnering with Safety and Regional Managers to ensure business safety compliance.
A Day in the Life:
You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and gives you visibility to guide our logistics partners. You’ll manage all elements of our partner relationships, from getting contracts in place to tracking performance. This role emphasizes clear communication, as you’ll be in daily contact with the partners you manage to ensure they have everything they need to carry out deliveries on time.
About the Team:
Amazon Logistics (AMZL) handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to deliver millions of physical products to our customers. Our goal is to make the delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.
Basic Qualifications:
* A degree.
* Relevant experience in Operations, Last Mile, or account/relationship management, small business logistics, or retail/vendor/supplier management.
* Experience working with third-party resources on a regional/national scale.
* Experience working with a contingent workforce during peak seasons.
* Experience using data analytics to solve problems related to customer, partner, or business performance issues.
* Advanced proficiency in written and verbal German.
Preferred Qualifications:
* Experience scoping, leading, and implementing process improvements through Lean process, Kaizen, and/or Six Sigma.
* Experience communicating with a wide range of stakeholders, including peers and leadership.
Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.Amazon.Jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
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