Job Number: 24179758 Job Category: Rooms & Guest Services Operations Location: JW Marriott Hotel Madrid, Sevilla, 2, Madrid, Spain, 28014 Schedule: Full Time Position Type: Non Management This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L. The franchisee solely controls all aspects of the hotels employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Responsibilities: Process all guest check ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all types of payments made such as lodging charges and payments made by cash, check, debit or credit card. Assist staff to expedite problematic payments (e.g., problems processing credit cards). Follow up with the guest to ensure satisfaction with the resolution of their problems. Anticipate situations where room availability is sold out and obtain satisfactory alternate accommodations. Process all guest departures, including questioned charges or charges arising from leaving the room after hours. Answer, log and process all guest calls, messages, requests, questions or concerns. Coordinate with the Floors Department to ensure rooms are in perfect condition upon guest check in. Prepare daily reports (number of arrivals and departures), identify special requests and review reports for accuracy. Cash personal checks and traveler''s checks for guests. Review employee shift register and daily ledgers and document pertinent information in logs. Compute cash register at start and end of shift. Balance and turn in receipts according to Accounting specifications. Assist management in training, motivating and coaching employees; and serve as a mentor or departmental mentor. Minimum Requirements: University Degree in Tourism, Business Administration, or Higher Education in Tourism Accommodation Management. Postgraduate studies in Hospitality at an International School would be an advantage. Advanced level of English (Level B2 C1 of the Common European Framework) and medium high level of Spanish essential. Essential knowledge and demonstrable experience in Opera (PMS). 2 3 years performing the functions described above, with experience in Luxury segments in an international chain environment being highly valued. This company is an equal opportunity employer. #J 18808 Ljbffr