Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space.
Job Description
First impressions are everything! As a Housekeeping House Attendant, you will play a crucial role in the daily operations of the department. The House Attendant provides support and service for the Room Attendants, maintains cleanliness throughout the hotel, and delivers and retrieves guest room amenities. The pride you take in ensuring all public areas of the hotel are clean and tidy will reflect in the Guests view of our property as one of superior quality. The House Attendant also maintains the highest quality standards in all public areas, assisting and supporting all housekeeping employees in assigned areas, and assisting with any special cleaning projects.
* Consistently offer professional, engaging and friendly service greeting guests and responding to their concerns and questions.
* Create a welcoming atmosphere for visitors and guests during their stay.
* Maintain a high level of professionalism in all aspects of job performance.
* Listen and respond thoughtfully to guest requests or complaints and follow up with a supervisor if required.
* Provide information to guests about the hotel and services offered.
* Deliver and retrieve items on loan to guests, such as steamers, microwaves, and cribs.
* Answer guest requests in a timely manner.
* Deliver clean laundry to the guest rooms.
* Assist room attendants with heavy items such as mattresses and deep cleaning projects.
* Restock and organize room attendant closets with all necessary linens, amenities and guest supplies.
* Remove dirty linens and trash from room attendants’ carts throughout the day and bring them to the specified areas.
* Maintain the cleanliness and organization of floor closets and ice machine areas.
* Overall cleanliness of common areas and guest corridors.
* Cleaning public areas of the hotel, including but not limited to windows, sweeping, garbage removal, vacuuming floors and carpet in common areas.
* Dusting shelves, ledges, and furniture in all common areas.
* Cleaning all common area restrooms - Lobby, water stations, Spa, pool.
* Mopping floors as required.
* Report maintenance problems, lost and found articles and special room issues via the reporting system.
* Remove garbage and recycling.
* Maintain a clean, safe, hazard-free work environment at all times.
* Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
* Assist with cleaning and shampooing of guest room carpets as well as corridor carpets.
* Provide basic shoe shine service.
* Assist in managing stock inventory, inform superiors when stock is running low.
* Prepare and make-up extra beds if/when needed.
* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
* Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely.
* Follow all safety and sanitation policies, including wearing appropriate PPE.
* Comply with hotel security, fire, health and safety regulations.
* Report, turn in, and/or log all lost and found items in a timely manner according to established procedures.
* Maintain regular and predictable attendance.
Qualifications
* High School graduate or equivalent is preferred.
* Previous housekeeping experience in luxury environment preferred.
* Excellent communication and organizational skills.
* Must have a professional image and personality.
* Strong interpersonal and problem-solving abilities.
* Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
* Ability to work flexible shifts including mornings, evenings, weekends and holidays.
* Ability to understand and comply with all company and departmental rules and regulations, policies and procedures.
* Able to communicate both written and verbally.
What is in it for you:
* Wage: USD $24.00/hour.
* Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
* Opportunity to develop your talent and grow within your property and across the world!
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated.
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