About Xebia
With over 20 years of experience, our global network of passionate technologists and pioneering craftsmen deliver cutting edge technology and game changing consulting to companies on the brink of transformation. Since 2001, we have grown from a Java company into a full service digital consulting company with 5,500+ professionals working on a worldwide ambition.
We are organized in complementary service lines teams with a tremendous amount of knowledge and experience within a particular field, such as Agile, DevOps, Data and AI, Cloud, Software Technology, Functional Programming, Intelligent Automation, and Microsoft.
We help the worlds top 250+ companies and category leaders overcome digital challenges, embrace innovation, adopt new technology, and implement new business models. In addition to high quality consulting, we also provide offshoring and nearshoring services.
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Overview
As a Technical Project Manager at Xebia, you''ll lead a support operations team for client software platforms built on Google Cloud Platform (GCP). This mid level position requires someone who can balance technical understanding, operational excellence, and team leadership to deliver outstanding L1/L2 support services guided by metrics and continuous improvement, with particular emphasis on High Performance Computing (HPC) environments and practices.
This role offers an exciting opportunity to lead technical support operations for complex cloud based platforms, including sophisticated HPC environments while driving continuous service improvement in a fast paced consulting environment.
Responsibilities:
* Oversee a support team (4 engineers), coordinate with cross departmental engineering teams, and ensure smooth operations across UK and US
* Manage team schedules and performance while facilitating effective communication between support and engineering teams
* Monitor and report on key performance metrics, SLA adherence, and service trends through monthly status reports
* Ensure alignment with business goals and customer satisfaction for platforms including Data Platforms, Knowledge Graph, AI/ML Platforms, and HPC environments
* Lead ticket management for various platforms including HPC, AI/ML, and Data Pipeline Operations
* Coordinate support for HPC workflows, including job scheduling, resource allocation, parallel computing issues, and cluster performance optimization
* Collaborate with product development teams and engineering resources to optimize support processes
* Coordinate technical dependencies between support activities and client resources
* Support teams utilizing HPC practices for computational workflows, simulation workloads, and large scale data processing
Requirements:
Basics