* Provide a timely, professional, and quality response to medical / pharmaceutical inquiries from customers (e.g. healthcare professionals, patients).
* Align to the standard and with a focus on customer experience (CX) and technical devices.
* Document all customer interactions (including enquiries, Product Complaints, and Adverse Events) in the appropriate computer systems and follow the appropriate business procedures to ensure regulatory compliance.
* Process Replacement and Retrieval of specific products using the agreed processes with the relevant Vendors.
Requirements:
* Diploma or Degree qualified (or equivalent) preferably in healthcare, natural sciences, pharmacy, or nutrition or relevant business experience e.g. Medical or pharmaceutical technical assistant, medical sales representative, document management expertise.
* Excellent active listening skills with effective verbal skills to respond to customers in a rational and empathetic manner.
* Good written skills to succinctly, accurately, and objectively respond to customer queries.
* Fluent English and German speaker.
* Able to respond flexibly and empathetically to customer needs, managing their expectations effectively while maintaining standards.
* Experience with databases and document management systems.
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