Job Description
Are you looking for a role in customer service? We are looking for someone to join the Claim department in our Customer Service department in the Madrid office. You will ensure customer complaints and standard requests are dealt with efficiently and with the right level of sensitivity. You will monitor, respond and engage with customers on different channels that require service support for the lm group contributing to a service orientated culture aimed at building repeat business and customer loyalty.
Key Responsibilities
* Investigating and resolving customer complaints through a variety of channels
* Take ownership ensuring the customer is kept informed of any developments relating to their query until a full resolution is reached
* Provide feedback
* Be confident and able to navigate the website and the travel booking systems efficiently and effectively
* Lead by example representing the values of the business
Qualifications
Essential
* Native or/and Good Knowledge of French and Spanish language (Speaking and Writing)
* Outstanding communication skills
* Customer service experience would be great
* Quick to learn
* Work to tight deadlines with a can-do attitude
Desirable
* Experience in travel-specific tools including GDS Sabre and/or Amadeus
Additional Information
Perks of working with us:
- 2 paid days off per year for volunteering purposes
- Occasional social events to foster connections among colleagues
- Travel industry discounts and flash exclusive staff fares
- We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.
Wish you were here? We do, too!
Selection process steps*:
- HR interview (10-30 minutes)
- Interview (Manager): soft skills + technical knowledge
- Offer extended
(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)
Our commitment to celebrate diversity and generate belonging
At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.