Agfa Healthcare is currently looking for an IT Resident Engineer, based in Madrid, who will be in charge of dedicated on-site support for Clients/Contracts that require continuous support. As the first point-of-contact of Agfa on-site, the role must deliver consistent, professional and quality service. It is responsible for identifying and receiving incidents on-site, and report/escalate them accordingly within the Service Organization.
As IT Resident Engineer Spain you are responsible for:
* Installation/migration and/or upgrades of products/IT solutions, including third parties used to build the infrastructure (i.e. Oracle, Windows, UNIX)
* To fill the proper installation docs accordingly, to manage equipment in the most proper way (Service Now, reporting, acceptance test)
* Together with the project manager, evaluates the possible solutions during the implementation phase to meet the timing of the project itself
* To identify and communicate risks analysis and problems
* To cooperate with the R&D to solve problems and make a proper risk analysis
* To take care of the correct forwarding of the docs to all people involved, especially the specific features of the implemented project
What you bring to the table:
* At least 2 years of professional experience in managing complex customers and hospital workflow
* Good knowledge of IT network and domain
* Experience with Windows Server, Oracle (database), Linux/Unix, SQL, Scripting, DNS server
* Solid communications skills (oral/written) to interact effectively and professionally with both internal and external customers
* Knowledge of healthcare standards: HL7, DICOM, FHIR, Mirth is a plus
* Customer focus attitude and problem-solving skills
* Good language skills in Spanish and English, both written and verbally
Location: Madrid region
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