Are you familiar with Palo Alto technology? Do you hold the PCSNE? Do you want to work for a global managed service provider?
If the answer is yes, we would love to hear from you! We are hiring a L2 Support Specialist to join our team in Madrid to work in our global technical support team, collaborating with engineers across the world.
As a member of the Services Solutions Practice, the L2 Support Specialist will fulfill a supporting role within the business unit. You will drive best in class practices to assist the department to ensure services delivery excellence and will contribute to a high performance environment in order to achieve and maintain high levels of customer satisfaction.
Responsibilities:
1. Provide technical support, including configurations, troubleshooting, and best practices.
2. Manage and track support cases, ensuring timely issue resolution and follow-up.
3. Diagnose and resolve complex technical issues using fault isolation and root cause analysis.
4. Maintain and update customer documentation.
5. Clarify system specifications, understand business workflows, and offer objective system use recommendations.
6. Analyze system requirements, provide independent advice, and develop agreed-upon solutions.
7. Implement new systems and offer ongoing support as required.
Desired skills:
1. Fluency in English & Spanish.
2. Demonstrable technical support experience with Palo Alto technologies, working at a PCNSE level.
3. In-depth routing & switching experience (BGP, OSPF, VLAN).
Nice to have:
1. Fluency in another European language.
2. Experience working with other networks & security vendors such as Cisco, Checkpoint & F5.
Benefits:
1. Mental health support: Offers employee assistance programs, "calm" rooms, and resources and education to support mental wellbeing.
2. Health insurance: Offers private medical insurance.
3. Time off: Offers vacation and sick pay.
4. Parental leave: Offers parental leave policies.
5. Flexible working: Offers flexible working and hybrid working.
6. Career development: Offers career development opportunities and exposure to diverse challenges.
7. Learning: Offers continuous learning.
8. Employee resource groups: Offers 10 employee resource groups.
Salary: Up to €41,500
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