Global Candidate Services Manager - Global Delivery Service
The Global Candidate Services Manager is responsible for leading our centralized delivery operations teams. Partnering with in country and global delivery operations leaders to standardize, simplify and centralize back office and candidate support tasks whilst maintaining quality delivery, exceeding KPI’s and managing costs for delivery.
Our teams provide support to the business in two key ways. Global Administrative support performs high volume, repeatable back office tasks in a variety of LHH systems. Candidate Support interfaces directly with consultants and candidates to answer questions on delivery, resolve system queries and provide a positive candidate experience whilst minimizing cost to the business.
Reporting Relationships:
* Reports directly to VP, Global Candidate Support Services
Direct Reports
* Lead, Global Administrative Support
* Senior Team Lead, Global Administrative Support
* Assistant Manager, Global Administrative Support
Indirect Reports
* 5 x Senior Global Administrative Support
* 32 x Global Administrative Support
Location: This is a role that will support Europe, India and North America. Ideal candidate location will be in Europe where LHH has a strong presence (UK, Spain, France, DACH, BNP).
Responsibilities
* Partner with in country and global leaders to standardize, centralize and simplify operational processes.
* Ensure quality work is delivered within SLA by centralized team.
* Manage escalations from candidates and operations teams, undertaking root cause analysis and adjusting process and training.
* Maintain a trained, engaged bench of support team members equipped to deliver on fluctuating volumes of work.
* Mentor GDS leads to manage performance, engagement and professionalism of their teams.
* Control costs through cross training, managing utilization and work prioritization.
Desired Experience/Characteristics
* 7 + years experience in delivery operations, or similar.
* Demonstrable experience centralizing and standardizing operations processes.
* 5+ years experience in Career Transition or LD industry.
* Experience influencing change and progress in a highly matrixed environment.
* Fluent in English is required; French or Spanish desirable.
* Excellent written and verbal communication skills.
* Ability to adjust leadership style to work with a variety of cultures.
* Experience managing competing priorities and stakeholders whilst keeping overarching business objectives a priority.
What we offer
* Growth opportunities within a human resources global leader.
* We prioritize learning to stay agile in an increasingly competitive business environment.
* We foster an open-minded environment where people spark new ideas and explore alternatives.
Contract: Permanent
Contract Type: Full-time
About LHH
The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today; they need to be ready for next.
LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.
LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.
A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.
This is LHH.
Ready for Next.
www.lhh.com
LHH is an Equal Opportunity Employer.
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