Customer Engagement Specialist Iberia
Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us!
About us
DS Smith is a leading provider of sustainable fibre-based packaging worldwide, supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast-moving consumer goods, and industrials. Through our purpose of 'Redefining Packaging for a Changing World' and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy while delivering more circular solutions for our customers and wider society – replacing problem plastics, taking carbon out of supply chains, and providing innovative recycling solutions.
About the role
Reporting to the Head of Customer Engagement South, the Customer Engagement Specialist will have the responsibility to support the local market of DS Smith Packaging organization in the continuous improvement of relationships with our customers, creating positive experiences that underpin long-lasting partnerships through our Model to Serve.
A core part of the role will be the bridge between Sales, Marketing, and Design/Innovation departments, bringing together the best expertise and knowledge from across the business to deliver superior Customer Engagement. Your remit will include but not be limited to:
1. Develop and lead a local program of End-to-End Customer Engagement that can reach across the local market, supporting all clusters and business units, in line with Model to Serve, catering to specific local sales needs.
2. Handle a wide range of workshops (1:1), physically, virtually, and hybrid.
3. Help organize and run larger workshops (1:Many), webinars, and multi-customer events, including the annual customer event.
4. Own the localization of and be seen as the local market expert in trends & insights, including mega trends, packaging trends, and insights within our prioritized categories, as well as in retail to e-commerce and sustainability.
5. Manage, maintain, and update the physical space of Madrid's Customer Innovation HUB to ensure it remains dynamic, refreshed, and updated, including the identification of new themes, content, creative ideas, and technologies.
6. Build content and compelling storytelling presentations based on relevant trends, insights, and best practices, delivering them in a way that is informative, engaging, and relevant to our customers' world.
7. Support the SMI team on wider End-to-End Customer projects such as tender submissions, innovation and design storytelling, customer meetings.
8. Build strong relationships with sales leaders, sales teams, and design & innovation teams across the region and the entire SMI organization, with dotted line reporting and accountability to Sales leadership.
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