About Olala
Olala is a fast growing tech enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a hospitality group that manages over 1200 accommodation units, such as short term rentals, hotels, and other unique stays; as well as 10 F&B assets, across multiple countries in Europe, Asia and the Middle East.
Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style. Since our beginning in 2014, weve expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travelers smart/digital and stylish accommodations and high level service.
The Difference You Will Make
We are seeking a highly organized and detail oriented Credit & Collection Analyst to join our team. In this role, you will ensure smooth administrative operations and efficient management of rent collection processes across our portfolio. From handling payments and resolving charge backs to reconciling financial records and collaborating with OTAs, your work will be essential to the financial accuracy and operational success of Olala.
Youll work closely with cross functional teams and tech systems to track, verify, and report financial transactions, always looking for ways to improve processes and resolve issues quickly.
Your Journey
Your role will have a direct impact on the guest experience, ensuring transparency, timely invoicing, and seamless coordination between our platforms and partners.
This is a fantastic opportunity for someone analytical, tech savvy, and proactive to join a dynamic team and grow within a fast paced international hospitality company.
* Handle pre bookings and payments.
* Monitor unpaid and/or outstanding balances.
* Follow up with customers to collect extra charges (e.g., tourist taxes).
* Release or charge claimed deposits; open claims and dispute issues with OTAs (e.g., Airbnb).
* Identify, report, and help fix issues in the payment process.
* Manage and report no shows.
* Handle long term rental contracts and payments.
* Support payment reconciliation between OTA platforms and PMS.
* Ensure losses and compensations are correctly reported.
* Dispute charge backs and follow up as needed.
* Reconcile deposits and payments against bank statements.
* Review relocation invoices and manage uncharged virtual cards from OTAs.
* Keep track of all cash payments.
* Control usage of coupon codes.
* Prepare and issue invoices.
* Utilize tech systems to support all administrative and financial tasks efficiently.
What do we need you to bring on this trip?
1. Bachelors degree in Business Administ