Employee Experience Consultant & Resource Management
Service Delivery Manager Operational.
This role requires technical expertise in Infrastructure, Workplace, and Service Desk Services.
* Transition services from an incumbent provider, ensuring successful knowledge transfer.
* Monitor, control, and support service delivery, with systems, methodologies, and procedures in place.
* Manage ITSM tools, preferably ServiceNow, and create reports within the platform.
* Mastery of ITIL processes, including incident, request, change, problem, and capacity management, is essential.
* C Coordinate global services teams across different countries.
Additional requirements include:
* Proactivity and teamwork skills.
* Ability to report work done and produce documents and reports.
* Open-mindedness to change and self-taught capabilities.
The ideal candidate will hold a Superior Technician in Management of Compute Systems or Computer engineering degree and have at least 10 years of experience in the IT sector, with 5 years in this specific role. Additionally, they should possess regulated technical certification in ITIL: at least, ITIL Foundation level.
Key Responsibilities
* Take ownership of major incidents, ensuring effective coordination and communication.
* Explain complex technical issues to non-technical audiences.
Requirements
* English proficiency level of B2/C1.
Seniority Level
Mid-Senior level.
Employment Type
Full-time.
Job Function
Information Technology.
Industries
IT Services and IT Consulting.