Massimo Dutti is looking for a highly analytical and detail oriented Transport Operations & Analytics Specialist to oversee and optimize our global e commerce logistics operations. Reporting to the Global E Commerce Operations Manager, this role will be responsible for monitoring delivery performance, optimizing transportation lead times, and improving return processes. The ideal candidate has a data driven mindset, strong problem solving skills, and experience in logistics and e commerce transportation management. Key Responsibilities Delivery Performance & Logistics Optimization Monitor and improve delivery times, return processes, and quality KPIs, identifying areas for operational enhancement. Proactively analyze courier performance, recommending changes or adjustments to enhance service levels. Analyze customer service inquiries related to e commerce logistics (e.g., stock shortages, quality incidents) and develop action plans to reduce issue frequency. Track monthly delivery times by market and service type, identifying misalignments between website delivery promises and actual lead times from warehouses and couriers. Configure lead times in various logistics systems to ensure accurate estimated delivery dates for customers. Continuously analyze and improve return processes, ensuring efficient handling to minimize delays. Data Analysis & KPI Management Monitor and evaluate key logistics performance indicators (KPIs), including: On time delivery rates by country and service type Stock availability & fulfillment rates Late shipments & delayed returns Identify trends and propose data driven strategies to improve logistics efficiency and customer satisfaction. Cross Functional Collaboration & Process Improvement Lead cross functional initiatives with internal teams (Operations, IT, Customer Service) to drive transport and logistics improvements. Identify and document best practices in transport operations within the industry and across the Inditex group. Work closely with the IT department to lead and implement logistics technology projects that enhance operational efficiency (BPO) Ensure cost control of the global courier network, aligning expenses with budget targets. Analyze budget deviations and propose cost saving measures in transport operations. New Market & Expansion Support Support the implementation of new transport operations aligned with global expansion strategies. Coordinate logistics process adaptations for new market entries, ensuring operational excellence. Key Qualifications 5+ years of experience in transportation, logistics, or e commerce operations. Bachelors degree in Industrial Engineering (Operations Management), Business Administration, Mathematics, Data Science, or related fields. Specialized training in Supply Chain, International Trade, or E Commerce is highly valued. Advanced proficiency in English (Spanish is a plus). Strong analytical and data driven mindset, with experience handling large datasets and dra