Beckman Coulter Diagnostics is a leading company in the laboratory diagnostics industry. For over 80 years, we have been committed to advancing and optimizing laboratory science and healthcare.
Our company values diversity and inclusion, celebrating backgrounds, experiences, and perspectives of all associates. We provide opportunities for our employees to build meaningful careers, be creative, and try new things with the support they need to succeed.
As part of the Danaher community of six fellow diagnostics companies, we work together to improve patient lives with diagnostic tools that address the world's biggest health challenges.
Job Description
The Customer Care Specialist at Beckman Coulter Diagnostics provides technical and application support to customers in Spain, ensuring high-quality service aligned with business strategies and corporate policies.
This role is part of the Customer Care department located in Madrid and requires an onsite presence. The position involves working as part of the Help Line team, reporting to the Customer Technical Support Supervisor.
Duties and Responsibilities
* Receive and process customer analyzer calls
* Use effective telephonic troubleshooting skills to ensure customer satisfaction
* Distribute work to field or applications specialists to ensure fast and logical decisions
* Ensure customer service meets contract criteria
* Coordinate case transfer to the field, manage spare parts, and maintain documentation in Service Max/Oracle
* Communicate with other departments, including Technical Service
* Manage back-office activities between teams
* Provide training to customers
Requirements
* Technical-scientific diploma or equivalent qualification
* Fluent Spanish and English language skills
* Ability to work under pressure, collaborate with cross-functional groups, and motivate others
* Prior experience in diagnostic analyzers (Chemistry, Immuno Assay, Flow Cytometry, Hematology)
* MS Office skills (Outlook, Word, Excel) and familiarity with new technology and computing tools
Beckman Coulter Diagnostics offers a hybrid work arrangement for eligible roles, allowing flexibility and enrichment in careers. This position includes both on-site and remote work options.
Join our winning team today and contribute to accelerating the real-life impact of science and technology. Together, we partner with global customers to solve complex challenges and architect innovative solutions.