At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Service Solution Development Lead
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
The Opportunity
You will be responsible for formulating professional service market strategies and driving the promotion of service products. Focus on pricing, policy management, contract promotion, and cross-functional collaboration. Innovate service solutions and collaborate efficiently with teams to achieve business growth targets while ensuring full compliance with Roche's requirements.
1. Develop and optimize the service business model to align with the company's overall strategy. Formulate market promotion strategies for professional services to penetrate and grow in target markets.
2. Develop market promotion plans for professional service products, including pricing strategies, promotional activities, and service policies. Design and optimize the pricing system for spare parts to ensure competitiveness and profitability.
3. Calculate service costs and develop contract types and pricing for maintenance contracts to ensure reasonable and compliant terms.
4. Gain in-depth understanding of market demands and develop innovative service solutions, including service models and products. Analyze competitors' differentiators and formulate competitive advantages.
5. Collaborate closely with Sales, Marketing, Technical Support, and other departments to ensure the effective implementation of service strategies.
6. Take responsibility for other projects or tasks assigned by the line manager.
Who you are
1. At least 10 years of relevant work experience, with 3-5 years of management experience preferred.
2. Minimum qualification required is bachelor’s degree in electronic, Electrical or Mechanical Engineering.
3. Good command of English in both spoken and written.
4. Effective communication with personnel from different departments and levels.
5. Ability to provide customized service solutions to customers through consultative selling.
6. Outstanding planning and organizational skills to manage multiple projects efficiently.
7. Customer-centric approach with the ability to build and maintain strong customer relationships.
8. In-depth understanding of the medical diagnostics service market, with capabilities in market analysis and competitive strategy formulation.
9. Familiarity with relevant products and technical applications to provide professional technical support to customers.
Who we are
A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
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