Job Title
Resource Planner
Job Description
Create short, medium to long term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service.
Your role:
* Making short and medium, long-term decisions to deliver service balancing conflicts demands and in the area of business obligations and customer demands.
* Creating a resourcing plan and service order fulfillment schedule to deliver on commitment and have an optimized resource allocation across service engineers and service parts.
* Receiving, monitoring, developing and dispatching service orders for service engineers and resources.
* Acting as a single point of contact for exception and escalation of service orders for customers and service engineers in a professional manner (analysis, registration, communication and timely escalation).
* Forecasting, planning, analyzing and monitoring service execution for workforce and all service activities.
You will be part of a skilled team to provide support on Philips Health Systems Customer Service throughout Iberia.
You are the right fit if:
* You have experience in administrative, planning, and operation support roles.
* You can complete tasks independently with minimal guidance and have a high problem-solving attitude.
* You possess high-level professional interpersonal communication skills.
* You have strong collaboration skills in a multinational environment.
* You are able to adapt daily planning schedules to changing situations.
* You demonstrate assertiveness and indirect leadership skills.
* You have good English knowledge in addition to the local language; Spanish knowledge is a plus.
* Servicemax knowledge will be appreciated.
How we work together:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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