Take your career to the next level with Amaris Consulting as an IT Problem Manager. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
WHAT WOULD YOU NEED?
* At least 2 years of experience as a Technical ITSM Problem Manager or in similar roles.
* Proficiency with ITIL frameworks and related ITSM software.
* Experience with incident and problem management processes.
* Experience with root cause analysis.
* Fluent in English and Spanish.
WHAT WILL YOU DO?
* Identify and analyze problems within IT services and infrastructure.
* Assess the impact and urgency of issues to prioritize resolution efforts.
* Plan and manage problem resolution processes, ensuring root cause analysis and permanent solutions.
* Collaborate with technical teams to implement and document problem resolutions.
* Gather feedback from stakeholders to improve ITSM processes and reduce future incidents.
WHY US?
Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:
* Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level.
* Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops.
* Take charge of your training with an annual personal budget and company-paid certifications.
* Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance.
* Benefit from our WeCare program, supporting employees in critical situations.
* Unleash your full potential, both professionally and personally.
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
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