About Us
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
We have evolved into a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Our Mission
To make the world work better for everyone.
About The Role
As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment.
You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data-driven insights, and continuous collaboration with internal teams.
Key Responsibilities
* Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post-sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment.
* Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow's solutions with their business goals, and provide recommendations that drive both short-term and long-term success.
* Cross-Functional Collaboration: Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers.
Requirements
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
* Strong knowledge of ServiceNow or similar SaaS platforms.
* A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.
* Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.
Preferred Qualifications
* Experience working in a technology-driven, consultative environment where you've helped customers deploy and derive value from digital solutions.
* Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion.
* A creative, high-energy, self-starter who thrives in fast-paced, ambiguous, and dynamic environments.