SERVICE SALES SPECIALIST at AEG Power Solutions
WE POWER ON
AEG Power Solutions, an independent international company, is a global leader in power supply and conversion for industrial and renewable applications with distinctive expertise in AC and DC power electronics for large-scale projects in power generation, infrastructures, nuclear, renewable energies, and oil & gas processes. Since its foundation more than a century ago, AEG Power Solutions stands for rugged reliability and world-class engineering. With a presence in 14 countries, over 700 employees serve leading customers worldwide.
Position Overview
Responsible for managing a portfolio of accounts and customers in the Iberian market, driving sales of services and equipment from the service catalog. Key tasks include building client relationships, identifying business opportunities, ensuring service delivery to meet sales targets, and supporting customer satisfaction and business growth.
Main Responsibilities
* Manage the customer portfolio: smooth running of orders, maintenance and development of commercial relationships, ensures visits.
* Ensure compliance with contractual clauses, the good quality of the service provided or the equipment sold, and customer satisfaction.
* Contribute to the growth of turnover in its sector by exploiting data from the installed base: implementation of framework contracts, retrofit proposals, training.
* Develop commercial offers based on service FAE costings for complex consultations (retrofit, system replacement, etc.).
* Perform costing for simple consultations (spare parts, training, etc.) in coordination with the service costing manager.
* Ensure the updating of the pipeline: status of opportunities, customer accounts, and all related parameters in the appropriate tools (CRM, S4H, TOL).
* Distribute all required documents and information (OEF, customer order, offer, costing) to the ADV department for recording orders upon receipt.
Qualifications and Requirements
* Ideally, a Bachelor's degree in Electrical Engineering or a related field, though other qualifications will be considered.
* A minimum of 3 to 5 years of experience in customer account management and technical sales, preferably in power electronics or similar industries.
* Strong knowledge of secure power supply systems such as chargers and inverters.
* Proficiency in using CRM, costing tools, and ERP systems.
* English proficiency at B2 level or higher, both written and spoken.
* Home office is an option, but 1-2 days per week onsite in Vitoria-Gasteiz is required.
* Customer visits will account for 50-60% of the time.
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