Job overview
We are looking for an Event Product Specialist to support the Account Manager team with the creation and monitoring of all online ticket-shops, mostly in the motorsport, football, exhibition, and festival industries.
Main tasks & responsibilities The Event Product Specialist is responsible for the creation and maintenance of ticket shops on behalf of event organizers:
Creation of organizers' accounts
Creation and maintenance of product catalog:
Management and upload of multilingual online content
Management and creation of ticketing elements: type of tickets, payment modes, shipping methods, customer type, etc.
Mapping of third-party providers' interfaces and data elements
Validation of content and integrity of online ticket-shops
Stock and rate grid management
Validation of Event venues/stadiums
Creation of custom tickets (e-tickets, vouchers, paper tickets, etc.)
Any additional task relating to ticket-shop creation/lifecycle
Creation and resolution management of support tickets
Monitoring of daily scripts and resolution in coordination with internal teams
Participation in UAT for new IT projects covering Organizer ticket-shops
Requirements Bac +2/+3
Languages:
fluency in English - Strong proficiency in Italian is a significant plus - Ideally, mastering of Spanish
Extremely rigorous, great sense for detail, excellent writing skills
Ownership, autonomy
Ability to adapt to a fast-paced and ever-changing environment
Ability to be quickly efficient with IT software, tools, and UIs
Willing to travel
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