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Descripción del trabajo
Partner Onboarding Manager
Pamplona, Navarre, ES
This role can be based across Europe
About us. bolttech is a fast-growing global insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. Our vision is to connect people with more ways to protect the things they value. Launched in 2020 in Singapore, bolttech’s 1,600+ team serve customers in 35+ markets across Asia, Europe, North America, and Africa. With international licenses, an extensive partner network, and leading-edge technology and product innovation capabilities, our ecosystem brings together insurers and distributors to make it easier for customers to get the right protection at the point of need.
In this position you will:
* Program manage new clients from the latter stages of the sales cycle through their implementation.
* Oversee cross-functional bolttech teams composed of business and technology resources.
* Focus on relationship management with bolttech’s clients.
* Manage various client implementations of bolttech’s SaaS platform simultaneously.
* Leverage SDLC / Agile hybrid delivery model in overseeing cross-functional delivery teams.
* Act as liaison between client and bolt technology teams.
* Formulate and maintain project documentation.
* Drive continuous improvement in the delivery model across tools, processes, and people.
* Further develop and maintain program delivery KPIs.
* Build deep, long-lasting relationships with bolt’s clients.
* Identify and execute on opportunities for additional professional services offerings for clients.
For you to be successful, we expect you to demonstrate the following key competencies:
* Collaborative: Partners with a range of people to create trust and co-create and deliver mutually beneficial outcomes.
* Curious: Actively seeks to learn from others and is inquisitive to increase knowledge and competence.
* Adaptable: Looks to understand bigger picture rationale for changes and adapts in a flexible and nimble manner.
* Customer Focus: Demonstrates a customer-centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
You will require the following qualifications and skills:
* Proven track record of 6-8 years as a program manager, ideally within management consulting or a SaaS startup (Fintech experience is highly desirable).
* Managed all facets of program management, including stakeholder expectation setting, budget oversight, and collaboration with cross-functional teams.
* Led multiple concurrent programs, ensuring alignment with organizational objectives and delivery of key milestones within scope, budget, and timeline constraints.
* Established and maintained strong relationships with stakeholders at all levels, facilitating clear communication and collaboration to drive program success.
* Developed and implemented program management processes and best practices, optimizing efficiency and effectiveness across the organization.
* Directed cross-functional teams comprised of members from various departments, fostering a cohesive working environment and promoting a culture of accountability and ownership.
* Adapted program management methodologies to fit the needs of each project, leveraging both waterfall and agile approaches as appropriate.
Skills:
* Demonstrated leadership and team-building abilities, successfully leading diverse teams to achieve project objectives.
* Strong analytical and problem-solving skills, with meticulous attention to detail and a proactive approach to issue resolution.
* Proficiency in project management tools such as Monday.com and/or Team Foundation Server.
* Practical experience in both waterfall and agile project delivery methodologies.
* Familiarity with managing globally distributed teams.
* Exceptional communication skills, both oral and written.
* High integrity, ethical professionalism, and outstanding judgment.
Diversity and Inclusion: At bolttech, we are diverse and inclusive. We value each person’s unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.
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