Ofertas de empleo Swedish Customer Service Representative - Travel Industry
Publicada: 22.11.2024. Actual hasta: 08.12.2024
Un poco sobre la empresa Teleperformance Spain - Sevilla
Forma parte del equipo de Teleperformance. Desarróllate como profesional y alcanza tus sueños. Somos la compañía líder mundial en soluciones de gestión omnicanal de experiencia del cliente.
Swedish Customer Service Representative - Travel Industry, Sevilla
Salario: a convenir
Descripción de la oferta
If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!
Job responsibilities:
* Understanding and identifying customer needs.
* Listening, responding and mediating between international travellers and accommodation suppliers worldwide, ensuring a high level of customer service.
* Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set processes via email and phone.
Requirements
* Swedish: C2 level and advanced English
* Excellent communication and inter-personal skills both written and spoken
* User friendly PC skills: Office 365, CRM Database, and other internal platforms.
* A problem-solving and solution-driven mentality
* A positive, motivated mindset that helps deal with tricky customer problems.
* Goal-oriented work approach
* An open mind to changing priorities and business processes.
* Affinity with Accommodation platforms
* Experience within customer service or contact center environments will be valued.
* Availability to work from the office and from home (within 100km from the office)
Benefits
* 38.5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.
* Available shift: 09:00-20:00h (Rotatory)
* Starting with a Temporary Contract that will evolve into a Permanent contract based on business needs.
* Holidays: 27 working days of holidays/year
* Feel Good program which includes Spanish lessons, quizzes with prizes, free group activities such as running, beach volleyball, roller skating and much more!
* Free private health insurance if interested when getting a permanent contract.
* Flexible remuneration in nursery school transport if interested after probation period.
* A multicultural and international working environment
* Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
* Free coffee every day and free fruit once a week
* Be part of an exciting industry-leading department with great opportunities to learn and grow your career
* 3 weeks of Initial training and continued personal coaching
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