Do you dream of working in a company driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative? Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric a top 25 employer of choice, according to LinkedIn.
Schneider Electric is a global specialist in Energy Management with operations in more than 100 countries. We offer integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructures, Industries & Machine Manufacturers, Non-residential Buildings, Data Centers & Networks, and Residential. Focused on making energy safe, reliable, efficient, productive, and green, our 130,000+ employees achieved sales of about 25 billion EUR in 2020 through an active commitment to help individuals and organizations make the most of their energy.
As a crucial member of the Client Solutions Team, your primary objective will be to ensure the successful delivery of contracted services to our clients. These contracted services mainly involve supply and sustainability services but might require support of efficiency services as well.
Main Responsibilities:
* Customer Focus: Providing exceptional customer service is a key responsibility. You should have a customer-centric approach, ensuring clients' needs are understood and addressed.
* Prioritization and Organization: You should be able to effectively prioritize tasks and organize your work. Given the abundance of information, you must be able to sort through it efficiently and make appropriate and timely decisions.
* Analytical and Data-Driven Mindset: You should possess the ability to thoroughly analyze and understand provided data. This includes identifying any gaps in data collection initiatives.
* Proactive and Initiative-Driven: The candidate should have a proactive mindset and be able to take initiative without being explicitly instructed. They should be self-motivated and demonstrate a "winner mentality" by recognizing tasks that need to be done and taking action accordingly.
* Responsibility: Collaboration with internal teams is essential. You will work closely with them and oversee and monitor their work before it is delivered to the customer. Taking responsibility for ensuring the quality of deliverables is important.
* Adaptability: The ability to adapt to changing technologies and client requirements is important. A Client Delivery Specialist should be flexible, quick to learn, and comfortable working in a fast-paced environment.
About You:
* Bachelor's/Master's degree or equivalent experience in customer service/client management area.
* Fluency in English is a must; any additional European language (Dutch or French) is an advantage.
* Proficiency in Microsoft Office Suite (especially Excel).
We believe access to energy and digital is a basic human right. Our generation is facing a tectonic shift in energy transition and industrial revolution catalyzed by accelerated digitization in a more electric world. Electricity is the most efficient and best vector for decarbonization; combined with a circular economy approach, we will achieve climate-positive impact as part of the United Nations Sustainable Development Goals.